Freshness Return Protocol

Effective date: 13 July 2026

1. Scope

This protocol covers returns and refunds for sowing seeds for personal and household gardening purchased from Mahakal Enterprises.

2. Eligible situations

• Wrong seed variety or pack size delivered compared to your order confirmation.
• Shipment lost in transit and not delivered within the stated window.
• Sachets arrive torn, soaked, crushed, or otherwise compromised on arrival.

3. Reporting window

Report quality concerns within twenty-four hours of delivery with photographs of the product and packaging. Late reports may limit our ability to verify the claim.

4. Resolution options

• Replacement dispatch of the correct item where stock permits.
• Partial or full refund to your original payment method for prepaid orders.
• Store credit for future vegetable purchases by mutual agreement.

5. Non-eligible cases

Natural wilting after prolonged storage, minor cosmetic marks typical of field harvest, or orders where the delivery address was incorrect are generally not eligible for refund.